Modern software CRM platforms used are stored in cloud servers that allow employees to be more mobile than ever before.
For years employees were limited in how much work they could do based on whether or not they had access to a company computer or the company network. Paperwork and administrative tasks had to be done in the office because that was the only place that employees had access to the necessary software. Over the last five years, cloud computing has moved the storage of software to the cloud, allowing employees to be more mobile than ever before. By making CRM software available through the cloud, companies receive a number of benefits.
Ease of Installation
With CRM software stored on a cloud server, companies can adopt a CRM system easily and without downtime. There is no need to have installers visit the location of the business and manually put the CRM interface on the computers; all employees have to do is log into the CRM system from any computer and they have instant access to the data that they need. This allows employees to be more mobile, as the employees no longer have to have access to a company computer or company network to get on the CRM interface. Companies also will not need to wait for a CRM firm to come to the office and install the interface whenever a new employee is hired or the business expands its operations.
Flexibility
By storing the CRM software in the cloud, companies have more flexibility with who has access to the customer data. When a company hires new employees, all the company has to do is set up new users within in the CRM platform, and the new employee immediately has access to the relevant data. When employees leave the company their profiles can be deleted from the CRM login and access will be denied. All of the user profile creation and management is done at the company level, so businesses do not have to operate on the CRM firm’s timetable; the company can move on with business at its own pace.
Back Up Storage
Loss of data is a major concern in the digital age, but finding large storage sites online can be an issue as well. If a company’s server fails or the backup drives are damaged, a company runs the risk of losing all of its customer data, which is a major catastrophe for any business. With cloud based CRM solutions, all of the customer data is stored on the cloud server, and CRM firms offer backup services as part of their pricing packages to ensure that client data is not lost. In the event of the loss of information or damage to computers onsite, a company can count on the backup data in the cloud to get the business up and running quickly. Once the computers and network are up and running again, the company can access its data in the cloud and continue to operate as if nothing had ever happened.
Cloud based CRM software solutions are the answer to most company’s customer relationship needs. By offering a variety of benefits over onsite CRM systems, a cloud system ensures that companies do not lose data in a tragedy or suffer from downtime because of installation or upgrade issues that can be easily handled on site. Cloud based CRM allows companies to be flexible with their changing business situation.
Link: Sitòfono Blog